We provide this Policy to explain MetLife's privacy and data collection practices along with how we protect your information. For clarity, this Policy applies to both our website and to our MetLife Mobile Application (both hereinafter referred to as the “Website”). The Website provide customers with gateways to services (“Service”) offered by American Life Insurance Company - MetLife and its subsidiaries and affiliates and partners (individually, "MetLife" and collectively "MetLife Companies", "we" or "us"). The term “you” or “I” refers to the user of the Website and Services
MetLife are committed to protecting and respecting your privacy in connection with your use to the Services. This Policy set forth the basis on which any personal data we collect from you, or that you provide to us, in connection with the Services will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will collect, use and disclose your personal data.
Our data collection and use policies with respect to visitors to the Website are set forth in this (“Policy”). By using the Website, you signify your acceptance of this Policy.
What is "personally identifiable information?"
When reviewing this Policy, you should understand that when we use the term "personally identifiable information" we mean any information that can be used to identify or contact a specific individual, such as a name, address, telephone number or e-mail address. When we refer to "aggregate information" we mean information that does not allow us to identify or contact a specific individual such as demographic information, purchase categories (e.g., life insurance), or visitors using a particular browser to access the Website.
Data We May Collect
We may collect and process the following data about you:
Personal data including, for example, your name, e-mail address, password, and in certain instances, telephone number, data about your usage of the Services, data you provide in connection with your usage of the Services that may identify you as an individual or allow online contact with you as an individual.
Device information such as operating system version, device type, and system performance data.
Data collected via tracking technologies, as described below.
All the information you need to fill in the open text fields during account registration is mandatory. You agree that the personal data you provide about yourself to us will be accurate, complete and unequivocal.
We may collect data/information from your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other relevant statistics. The information that we request will be retained by us and used as described in this Policy.
Does MetLife collect any information about visitors to the Website?
Cookies are small pieces of information that our server places on a visitor's computer hard drive to enable that person to more easily communicate and interact with the Website and to provide us with important information on how visitors use the Website.
Does MetLife collect or share personally identifiable information with other companies?
MetLife collects personally identifiable information on the Website. However, when we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
We use information held about you in the following ways:
To provide you with the Services.
To answer your questions or requests for information or handle your complaints.
To ensure that content provided by the Services is presented in the most effective manner for you and for your Device.
To provide you with promotional communications, such as email, to the extent that you have provided consent and/or consistent with notice and any opt-out rights to receive such communications under applicable law.
To carry out our obligations arising from any agreements entered into between you and us.
To notify you about updates or changes to Services features and content.
To provide you with the SMS Service to the extent that you have provided consent for such practices under applicable law. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
MetLife is a MetLife, Inc. company, and as such, your personally identifiable information may also be shared with other MetLife companies and as such you hereby grant Us unambiguous consent, to process, share, and transfer Your personal data to any recipient whether inside or outside the country, including but not limited to Our Headquarters in the USA, Our branches, affiliates, Reinsurers, business partners, professional advisers, insurance brokers and/or service providers where we believe that the transfer or share, of such personal data is necessary for: (i) the performance of the Policy; (ii) assisting Us in the development of our business and products; (iii) improving Our customers experience; (iv) for the compliance with the applicable laws and regulations; or (v) for the compliance with other law enforcement agencies for international sanctions and other regulations applicable to Us. We will ensure that such recipients will have sufficient confidentiality obligations to procure the confidentiality of the personal information and provided We complies with applicable laws in respect of such processing, sharing and transferring of that personal data. For clarity, personal data means any data/information related to You and/or Your family which might include any health, identity and financial information or contact details, disclosed to Us at any time..
What does MetLife do with aggregate information collected on the Website?
Because aggregate information collected on the Website does not personally identify you, we may use aggregate information for any purpose, and share aggregate information with third parties for any purpose. We may share the information gathered using cookies, Pixel Tags and other similar technologies with other MetLife companies and with our third-party vendors. The use of this data is to improve our site by responding to our users' interests and providing more relevant and useful information. For example, we use aggregate information collected on the Website to evaluate how the Website is being used. In addition, we may collect and analyze information about how many visitors arrived at certain pages of the Website, how long they stayed on those pages, and where they went afterwards. This information allows us to determine which pages might be the most interesting and popular with visitors. It enables us to provide visitors with a better and richer website experience.
This Policy applies to the MetLife website: https://mymetlife.net/polWeb/public.
What information can third parties collect through the Website?
How does MetLife protect Website information?
The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. MetLife maintains technical, administrative and physical safeguards to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, misuse or disclosure. Your personal information is accessible to only a limited number of personnel who need access to the information to perform their duties. Please note, however, that no method of transmission over the Internet or method of electronic storage is 100% secure.
Use of MetLife Mobile Application:
The MetLife Mobile Application provides users (the “Users”) of the Application with an enhanced online digital experience and gives them access to perform services related to their insurance policy. The MetLife Mobile Application enables Users to submit claims, view claim history, and access their medical card, provides regulatory information, provides a searchable list of medical providers and more.
If you have any queries about our Policy, you can contact us at 800 638 5433. If you are calling from outside the UAE please contact us at +971 4 415 4555.