Emergency Evacuation
Form to fill: Medical Reimbursement Claim Form (English / Arabic)
Checklist
Required
|
Documents
|
Notes
|
Yes
|
Claim Form
|
Fully completed and signed by you
|
Yes
|
Copy of medical report
|
Detailing the nature and date of onset ailment / accident
|
Yes
|
Original bills and receipts
|
Related to this claim
|
Yes
|
Copy of all relevant X-Rays / MRI / CT lab test and reports
|
Should reflect you name and date they were taken
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If applicable
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Copy of your passport showing the dates of exit and entry
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Required if the incident occurred outside your country of residence
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If applicable
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Copy of police report
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Required if claim relates to an accident
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Repatriation of Remains
Forms to fill:
To be completed by each Beneficiary: Claimant Statement (Form CL-39) (English / Arabic)
To be completed by Treating Physician: Physician Statement (Form CL-40) (English / Arabic)
Required
|
Documents
|
Notes
|
Yes
|
Claim Forms (Claimant and Physician Statements)
|
Fully completed and signed by beneficiary(ies) and the physician/surgeon
|
Yes
|
Copy of medical report
|
Detailing the nature and date of loss of life
|
Yes
|
Original Death Certificate
|
|
Yes
|
Passport copy of the policy holder
|
|
Yes
|
Passport or ID copies of the beneficiary (ies)
|
|
Yes
|
Original bills and receipts
|
Related to this claim
|
Flight Delay
Forms to fill: Travel Delay Claim Form
Checklist
Required
|
Documents
|
Notes
|
Yes
|
Claim Form
|
Fully completed and signed by you
|
Yes
|
Confirmation from Airline showing that the scheduled flight was delayed for 6 hours or canceled
|
Ticket must be fully paid, confirmed and booked to travel
|
Yes
|
Itemized list, original bills and receipts for the emergency purchases of meals, refreshments, hotel expenses and airport transfer expenses
|
For each delay
|
Yes
|
Copy of your airline ticket
|
|
Yes
|
Passport copy
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Showing dates of entry and exit
|
If applicable
|
Copy of Credit Card
|
If it has Travel Insurance Benefit and was used for this trip
|
Baggage Delay, Loss or Damage
Forms to fill: Baggage Delay / Loss Claim Form
Checklist
Required
|
Documents
|
Notes
|
Yes
|
Claim Form
|
Fully completed and signed by you
|
Yes
|
Property irregularity report
|
Provided by Airline / Airport authorities
|
Yes
|
Original bills and receipts for the emergency purchases and necessary replacement clothing and toiletries
|
|
Yes
|
Copies of your tag numbers
|
|
Yes
|
Copy of your airline ticket
|
|
Yes
|
Passport copy
|
Showing dates of entry and exit
|
If applicable
|
Copy of Credit Card
|
If it has Travel Insurance Benefit and was used for this trip
|
Baggage Delay, Loss or Damage (checked, control & custody of common carrier) (no form found)
Required
|
Documents
|
Notes
|
Yes
|
Claim Form
|
Fully completed and signed by you
|
Yes
|
Property irregularity report
|
Provided by Airline / Airport authorities
|
Yes
|
Original bills and receipts for the emergency purchases and necessary replacement clothing and toiletries
|
|
Yes
|
Copies of your tag numbers
|
|
Yes
|
Copy of your airline ticket
|
|
Yes
|
Passport copy
|
Showing dates of entry and exit
|
Yes
|
Letter from Airline
|
Confirming that baggage was lost and that you were reimbursed (including the amount reimbursed) by them for the loss of your baggage
|
Yes
|
Copy of the claim made to the carrier / authorized agent
|
Showing a list of items lost and their prices
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If applicable
|
Copy of Credit Card
|
If it has Travel Insurance Benefit and was used for this trip
|
Personal Liability
Forms to fill: Medical Reimbursement Claim Form (English) / (Arabic)
Checklist
Required
|
Documents
|
Notes
|
Yes
|
Claim Form
|
Part A fully completed and signed by you
|
Yes
|
Details of damaged
|
Including any supporting documents
|
Yes
|
Police Report
|
Related to the claim
|
How to Submit the Claim
For Group Claims:
(Medical cards & any insurance held through the employer)
Login to myMetLife desktop or mobile app (Android / iOS) to submit your claim.
For Individual Claims:
You email the copies to lifeclaims@metlife.ae
Original documents to be sent to:
MetLife
Claims Department
PO Box 371916,
Dubai, UAE
Claim Reimbursement Modes
While filling the form or submitting your claim online, you may choose how you would like to receive the reimbursed amount: