Pet Insurance

MetLife Pet Insurance

Pet insurance for dogs and cats in the UAE. Get up to 80% of eligible vet bills back, at any registered vet.

We help with the ruff stuff. You handle the belly rubs.

MetLife Pet Insurance covers dogs aged 2 months to 8 years and cats aged 2 months to 10 years in the UAE for accidents and illnesses. You can use any registered vet in the UAE, choose 50%, 70% or 80% reimbursement, and claim up to AED 30,000 a year.

Plan at a Glance

Feature MetLife Pet Insurance in the UAE
Who can be insured Dogs aged 2 months to 8 years and cats aged 2 months to 10 years. Your pet must be microchipped.
What is covered Accidents and illnesses: exams, diagnostics, surgery, hospitalisation, emergency care, prescription medication and physical therapy.
What is not covered Routine and preventive care, pre-existing conditions, elective and cosmetic procedures.
Annual limit Up to AED 30,000 a year.
Reimbursement level You choose 50%, 70% or 80% of the eligible vet bill.
Waiting period Accidents: covered from day 1. Illnesses: covered from day 31.
Vets you can use Any registered vet in the UAE.
How claims are paid You pay the vet, submit the claim online through MedNet, and we reimburse your bank account within 7 days.
Extra benefits Kennel or cattery fees if you are hospitalised for more than 48 hours. Death benefit. Emergency dental treatment.
Price From AED 86 a month for. Pay monthly or annually.
Policy term 12 months, renewable.

This is a summary. Full terms, conditions and exclusions are in your policy document.

How Does MetLife Pet Insurance Work?

MetLife Pet Insurance pays back part of your vet bill when your dog or cat has an accident or illness. You visit any registered vet in the UAE, pay the bill, and submit your claim online. Once the claim is approved, we pay 50%, 70% or 80% of the eligible amount into your bank account, depending on the plan you chose. There is no fixed vet network, so you can stay with the vet you already trust

Get a no-obligation quote online in a few minutes.

What’s Covered

Vet exams and consultations for accidents and illnesses
Diagnostics and blood tests
Imaging: X-rays, CT scans and MRI
Surgery
Emergency care and hospitalisation
Prescription medication
Physical therapy

What’s not covered: MetLife Pet Insurance covers unexpected accidents and illnesses. It does not cover routine and preventive care (such as vaccinations, annual check-ups and routine dental cleaning), pre-existing conditions, or elective and cosmetic procedures.

Questions? Email petinsurance@metlife.ae.

As Seen On Dubai Eye 103.8FM

Ariadni, Head of Marketing at MetLife Gulf, spoke to Helen Farmer on Dubai Eye 103.8 about pet health in the UAE and how pet insurance works. Watch the interview.

Pet Insurance – How It Works

Step 1: Visit your vet
Visit your vet:

Visit your vet. Take your pet to any registered vet in the UAE and pay the bill as usual

Send Us Your Claim:

Send us your claim. Submit your itemised bill and receipt online through MedNet, our claims partner. Submit a pet insurance claim

Step 3: Get reimbursed
Get Money Back:

Get money back. Once your claim is approved, we pay your reimbursement into your bank account within 7 days of submission.

Exclusive MetLife Pet Perks!

As a MetLife Pet Insurance policyholder, you unlock exclusive savings with our trusted partners, making pet ownership even more rewarding.

15% off full-priced pet food at Petzone UAE, online and in participating stores.

20% off grooming at Petzone's Umm Suqeim and Sheikh Zayed Road branches.

15% off annual vaccinations and deworming at Amity Vet Clinic.

How much does pet insurance cost?

Your premium depends on your pet's species, breed and age, and on the annual limit and reimbursement level you choose. Two examples:

Pet
Luna, Shih Tzu,
2 years
Cover
Accident and illness
Annual limit
AED 20,000
Reimbursement
level
80%
Monthly premium
(before VAT)
AED 200
Pet
Sheru, Bengal cat,
4 years
Cover
Accident and illness
Annual limit
AED 25,000
Reimbursement
level
70%
Monthly premium
(before VAT)
AED 750

Examples only. Your price may be different. Get a quote for your pet in a few minutes

You can insure dogs aged 2 months to 8 years and cats aged 2 months to 10 years. Your pet must be microchipped. MetLife Pet Insurance in the UAE is for dogs and cats only.

The annual limit is the most you can claim in vet bills in one policy year. With MetLife Pet Insurance you can choose a limit of up to AED 30,000.

Premiums start from AED 86 a month. Your price depends on your pet's species, breed and age, the annual limit you choose, and your reimbursement level of 50%, 70% or 80%.

You can pay monthly or annually. Get a quote online to see the exact price for your pet

You choose 50%, 70% or 80%. That is the share of each eligible vet bill MetLife pays back. A higher percentage means a higher premium and less to pay when you claim.

Submit your claim online through MedNet, our claims partner. It takes a few minutes.


1. Go to the MedNet reimbursement page and select 'Submit a new claim'.

2. Enter your MedNet card number. You will find it on your policy certificate.

3. Complete the online claim form. Fields marked * are required.

4. Upload your itemised vet bill and your receipt.

5. Select 'Submit claim'.

6. You will receive an email confirming that we have your claim.

Approved claims are paid into your bank account within 7 days. Missing documents are the most common cause of delay, so check everything is attached before you submit.

Yes. Accidents are covered from the day your policy starts. Illnesses are covered from day 31. Treatment for an illness that begins in the first 30 days is not covered.

No. A pre-existing condition is an illness or injury your pet had, or showed signs of, before your policy started or during the waiting period. Insuring your pet while they are young and healthy means fewer conditions are excluded later.

No. MetLife Pet Insurance covers unexpected accidents and illnesses. Routine and preventive care, such as vaccinations, annual check-ups, routine dental cleaning and spaying or neutering, is not covered. As a policyholder you get 15% off annual vaccinations and deworming at Amity Vet Clinic.

Yes. You can take your pet to any registered veterinary clinic in the UAE. There is no fixed vet network. You pay the clinic, then claim your reimbursement from us.

Approved claims are paid into your bank account within 7 days of submission, as long as your itemised bill and receipt are attached.

New policies are available for dogs up to 8 years old and cats up to 10 years old. Existing policies are valid for lifetime without any age limit.

No. Your Pet Insurance policy from MetLife is only valid in the UAE.

No. Pet insurance is optional in the UAE. What the law requires is that dogs and cats are microchipped, vaccinated against rabies every year and registered with the local municipality." (Confirm with the sources used in the rabies and registration posts

Submitting Your Pet Insurance Claim is Simple

MetLife has partnered with MedNet to bring you financial protection for your furry friend.

We can help handle the vet bill. You handle the belly rubs.

petinsurance@metlife.ae

Questions?

We’re always ready to help.

Please email us your questions about claims, coverages and more to
petinsurance@metlife.ae or fill out the form below and we will get back to you within 2 working days.

Have a question about pet insurance?

Email petinsurance@metlife.ae or fill in the form below. We will get back to you within 2 working days.