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Telemarketing & Customer Awareness

Telemarketing communications are calls and messages made to introduce or offer insurance products. These may be made through:

  • Phone calls
  • SMS messages
  • Emails
  • Other digital communication channels

As a customer, you have the right to:

  • Receive clear and transparent information about our products and services.
  • Decline a marketing offer or end a telemarketing call at any time.
  • Register your number on the UAE Do Not Call Registry (DNCR).
  • Choose not to receive future telemarketing communications.

The UAE Do Not Call Registry (DNCR) allows individuals to opt out of receiving telemarketing calls.To register your number, please contact your telecom provider:e& UAE

  • SMS "DNCR" to 1012.

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  • SMS "DNCR" or "BLOCK" to 1012 or register through the du App.

For the latest DNCR registration options, please refer to your telecom provider's website.

If you have concerns regarding telemarketing communications or wish to submit a complaint, please visit our Complaints page