Premium Payment

Simple, convenient & secure

Making a payment on your policy is easy! We provide different payment options. Choose the one that best suits your needs:

  • A secure way to pay your premium using your debit or your credit card no matter where you are in the world.

    All you need to do is:

    • Log into our secure customer portal "myMetLife" using your user ID and password
    • Select the policy you want to pay and click on the “Pay Online” option (You will be redirected to a secure page for premium payment).
    • Pay your premium using your Debit or Credit card

    Once you complete the payment, you will receive:

    • An online transaction confirmation message and a Transaction Reference Number
    • An e-mail confirmation of the payment

    It's as simple as that!

    Don't have access to myMetLife? Get your access today! Just send us a request or speak to our Customer Service Representatives.
    Click here
    to learn more about the services offered by myMetLife.

  • No more paper, no more snail mail and no need to remember to pay your premium! You can set up a ‘standing order’ where your payments will be automatically deducted from your account.

    Pay your premiums as a one-off payment or as a regular standing order via wire transfer directly to our bank account using the following information:

    Beneficiary                       : American Life Insurance Company
    Bank                                : National Bank of Abu Dhabi (NBAD)
    Bank Address                  : Deira Branch – Dubai, U.A.E.
    U.S. Dollar Account no.   : 0148-333-820
    Swift Code                       : NBAD AE AADEI
    IBAN Number                 : AE360350000000148333820

    Note: the above is valid for policies issued in the UAE.  

    Proof of Transfer

    Once the transfer is complete, please send a copy of the transfer slip to customerservices.gulf@metlife.ae

    The transfer slip will allow us to allocate the premium payment to your policy (ies). Without the slip, the transferred amount will remain pending.

    Note: Please make sure to mention your Policy number on the Transfer Slip.

  • A traditionalist? There’s nothing wrong with walking into our office to pay your premium.

    For cash or cheque/check payments:

    Pay directly at one of the MetLife's sales offices or through a MetLife Collector via:

    • Crossed cheque in the name of “American Life Insurance Company”.
    • Cash: Up to a maximum of USD 2,000 (or equivalent in other currency).

    To avail the Collection Service, please call our Customer Service Representatives or email us on customerservices.gulf@metlife.ae

    For debit or credit card payments:

    Walk in and pay directly at one of the MetLife sales offices with your Debit or Credit Card.

    To find out where our offices are, please click here.

Missed a payment? Here’s how to reactivate your policy

If you missed a payment and are worried about your policy being invalid contact us as soon as possible. In most cases, we can simply re-activate your plan with no loss of coverage.

If you have any questions or would like more information, please contact us!

Phone icon 800 MetLife

      (800 638 5433)

Sundays to Thursdays
8:30am to 7:00pm