Feedback & Complaints

We are committed to providing you with the highest standards

For more than a century, MetLife has a reputation as a company that believes in fair dealing, integrity and trustworthiness. That’s why we pride ourselves on always striving to deliver the highest standard of customer service.

If you feel that we have not lived up to these standards we would like to hear about it, so we can put it right for you.

How you can get in touch

  • Email us on complaints.gulf@metlife.ae, providing:

    • Your full name
    • Policy number
    •  Certificate number (only for policies held through your employer)
    • Contact telephone number
    • A brief description of your experience
  • Number 800 6385433 800 08033 +965 2 208 9333 800 70708 800 9711 +971 4 415 4555
    Country UAE Bahrain Kuwait Oman Qatar Any other country


    Lines are open from 8:30am to 7:00pm (UAE time; GMT + 04:00 hour)

  • UAE

    Ubora Office Towers
    Business Bay
    Office no. 1903
    P.O. Box 72578
    Dubai, UAE

    Bahrain

    Office # 31, Building # A0452
    Road # 1010 Sanabis 410
    P.O. Box 20281                        
    Manama 319, Kingdom of Bahrain

    Kuwait

    15th Floor, Rakan Tower
    Salhia, Fahad Al-Salem Street
    P.O. Box 669
    Safat 13007, Kuwait

    Oman

    Haffa House Hotel, 2nd Floor
    P.O. Box 894
    P.C. 114, Muttrah, Sultanate of Oman

    Qatar

    Jaidah Square Building
    Airport Road, near HSBC main branch
    2nd floor
    P.O.Box 913
    Doha, Qatar

What happens next?

After you get in touch, we will:

  •  Acknowledge your feedback within two (2) working days, and send you a complaint identification number;
  • Endeavour to complete our investigation and issue our response within ten (10) working days;
  • Inform  you if for any reason we are not able to respond within ten (10) working days, and keep you updated as to our progress;
  • Issue our response no later than twenty (20) working days after you first got in touch.

We are committed to providing our customers and partners with products and services of the highest standards.

If you feel our response did not completely satisfy your request, you may notify our appeals committee to re-assess the complaint within 3 months of the date of the initial resolution by emailing complaint.appeal@metlife.ae. One of our representatives will respond to you with five (5) working days.

Download the complaints handling process