||Life Insurance||Accident Insurance||Health Insurance||Savings & Investments||Travel Insurance||Customer Service|
Need to update your contact details, file a claim or allocate a premium? Just select any of the categories below and click on the relevant form to download it.
You will need Adobe Acrobat Reader to view the forms
Once you login, all you need to do is:
It's as simple as that!
If you are working offsite and do not have access to the internet, please contact your HR department to submit the documents.
Submitting a Claim. Not sure which form to use? Click here to learn on how to make a claim
By mail to:
Ubora Office Tower
PO Box 371916,
Note: Original documents are required to process any claim.
By mail to:
PO Box 371916,
The following documents are for your information and reference only:
HAAD Requirements Form for Group Medical Policies (designed by MetLife): This document provides you with all the information you may need to update the records for all your existing employees / dependents as well as any future employees / dependents.
Note: If you have any undeclared members who should be enrolled under a HAAD compliant scheme, kindly provide the required documentation as explained in the above document and send it to your respective insurance consultant’s email address.
HAAD Circular no. CEO/254/11: Document explaining the process related to Dependent Violation
HAAD Circular no.41: Document providing details for the Issuance of the Health Insurance Card to newcomers
HAAD Circular no.DG48-14: Circular confirming that linking Emirates ID cards to the Pesonal Registration Database in "KEH" is now mandatory
The Forms, when completed, should be sent to your Insurance Consultant's e-mail address.
Declaration Form (to be signed, dated and stamped by your company): A mandatory form to be completed upon renewal for existing policies and on inception for new policy or new subgroup.
Undertaking Letter (to be printed on your company's letterhead): A document requested by HAAD to be completed by the employer or the sponsor for each "newcomer".
Dependent Violation Appeal Form: A HAAD document to be completed when appealing for a dependent violation
Updated Electronic Data Interchange (EDI): To be completed when amending any detail on the policy such as addition/deletion of an employee or dependent, salary update, etc...
To prevent any delays in receiving your funds by Wire Transfer, please include the following details when confirming your payment instructions:
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